1. Scope
This policy applies to all of the following content forms:
- User input (prompts): the photos, prompts, and instructions you submit.
- Images: AI-generated or edited pet figures, illustrations, and the like.
- Other derivative content produced as a result.
2. Content Standards & Prohibited Categories
2.1 Absolutely prohibited — the six red lines
The following six categories may never be generated, uploaded, edited, or distributed. They are prohibited outright — there is no “allowed after review” exception. We act immediately upon discovery and reserve the right to report to the authorities:
- Sexual / NSFW: nudity, sexual suggestion, sexual acts, or sexualized depiction — of real people, anthropomorphized characters, or fictional figures alike.
- Violence / gore: gore, mutilation, abuse (including animal abuse), torture, and content glorifying self-harm or suicide.
- Hate speech: content that attacks, demeans, humiliates, or incites violence on the basis of race, ethnicity, nationality, religion, sex, sexual orientation, age, or disability.
- Child-unsafe content (CSAM): any sexualized or sexual content involving minors — zero tolerance, reported as required by law.
- Deepfakes / impersonation: imitating real individuals, brands, or organizations without consent, or misleading others about the origin and authenticity of content.
- Copyright / trademark infringement: generating copyrighted or trademarked characters, logos, or works without authorization, including substantially similar derivatives.
⚠️ Sexual / NSFW and violent / gore content are prohibited outright, not treated as “restricted”. We offer no age-verification exception and do not accept a “creative or educational context” as grounds for an exemption.
2.2 Also absolutely prohibited
- Content promoting or facilitating terrorism, extremism, or mass violence.
- Instructions for building weapons of mass destruction.
- Content inciting genocide.
- Instructions for drug manufacture, weapon modification, or other illegal trade.
2.3 Strictly restricted — subject to review
The following are not red lines in themselves, but are reviewed in context:
- Politically sensitive content: content that may be misleading.
- Medical / legal / financial advice: must comply with local regulations.
2.4 Generally prohibited conduct
- Generating or spreading misinformation or rumors.
- Infringing another person's likeness or privacy rights.
- Deceiving others with AI content by claiming it was human-made.
- Mass-generating spam or fraudulent content.
- Jailbreak prompts intended to bypass the platform's safety mechanisms.
3. Content Moderation
The platform uses a multi-layered system of “automated moderation + human review + periodic sampling.”
3.1 Automated moderation (real-time)
- Input filtering: safety screening of submitted photos and prompts.
- Output filtering: real-time safety evaluation of generated content.
- Usage-pattern analysis: monitoring for abnormal request behavior.
3.2 Human review
- Auto-flagged content enters a human review queue.
- User-reported content is examined by the trust & safety team.
- Reviewers complete content-safety training and sign confidentiality agreements.
3.3 Periodic sampling & audit
- Regular random-sample reviews.
- Continuous evaluation and improvement of the automated system's accuracy.
3.4 Content grading
| Level | Description | Action |
|---|---|---|
| L1 Critical | Child safety, terrorism | Immediate ban + report |
| L2 High risk | Serious violations | Removal + account suspension |
| L3 Medium risk | General violations | Warning + removal |
| L4 Low risk | Minor violations | Warning + request to amend |
4. Reporting Mechanism
4.1 When to report
- Content or conduct that violates this policy's content standards.
- Serious violations such as child safety or terrorism.
- AI impersonation or infringement of your own rights.
4.2 Reporting principles
- Confidentiality: the reporter's identity is kept strictly confidential.
- Neutrality: all reports are reviewed independently and objectively.
- Abuse prevention: malicious or false reports are logged and handled.
5. How to Report
To report violating content or conduct, contact us through:
- Reporting / content-safety email: support@sunni.pet
6. Response Timelines
| Violation type | Initial response | Resolution |
|---|---|---|
| L1 Critical | Within 2 hours | Within 24 hours |
| L2 High risk | Within 24 hours | 3 business days |
| L3 Medium risk | 3 business days | 7 business days |
| L4 Low risk | 5 business days | 15 business days |
If we need more time, we will proactively notify the reporter with the reason. The process is: report received → initial grading (L1–L4) → content review (automated + human) → decision → enforcement → notification of outcome.
7. Enforcement Measures
| Action | Measure | Applies to |
|---|---|---|
| Content warning | Written warning, request to delete or amend | First minor violation |
| Content removal | Remove the violating content | Confirmed L3–L4 |
| Feature restriction | Reduce quota or feature access | Repeated minor or a single L3 |
| Account suspension | Temporary suspension pending review | L2 or cumulative violations |
| Permanent ban | Permanent termination of access | L1 or repeated L2 |
| Legal referral | Report to law enforcement and cooperate | L1 suspected of illegality |
8. Appeals
If you disagree with an enforcement decision, you may appeal within 14 days of receiving the notice:
- Appeals email: support@sunni.pet
- Review method: re-examined by an independent reviewer who was not involved in the original decision.
- Timeline: we will complete the review and inform you of the outcome within 10 business days.
9. Transparency & Policy Changes
- We continuously assess and, where appropriate, publish our content-safety practices.
- For material changes to this policy, we will provide at least 14 days' notice.
- Continued use of the platform constitutes acceptance of the updated policy.
10. Contact Us
For any questions about this policy, contact:
- Content safety / reporting / appeals: support@sunni.pet
This policy, together with the Terms of Service and Privacy Policy, forms the complete rules for your use of Sunni.